Contact Us

The ICT Office supports the Parami University community through its EdTech Unit and Library Unit.

EdTech Unit

For assistance with digital learning platforms, technology services, institutional systems, or other ICT-related matters, please contact the EdTech Unit at:

You may also submit a support ticket through our support portal:

When submitting a request, please provide a brief description of the issue and include any relevant screenshots or error messages if available. This will help us understand and respond to your request more efficiently.

Self-Troubleshooting Resources

Before submitting a support request, you may also check our Knowledge Base for self-troubleshooting guides, instructions, and frequently asked questions:

Note: You need to sign in using your Parami University Google account to access the Knowledge Base materials.

Library Unit

For questions related to library services, learning materials and resources, databases, or access, please contact the Library Unit at:

Office Hours

The ICT Office provides support during the following regular office hours:

Requests submitted outside regular office hours or during institutional holidays will normally be reviewed during the next available office hours.

Emergency and Cybersecurity Incidents

For emergency cases, such as cybersecurity attacks, suspected security incidents, account compromises, or other critical ICT incidents, the ICT Office will respond as soon as possible, including outside regular office hours and during institutional holidays.

If you are reporting an emergency or cybersecurity incident, please clearly describe the issue and provide any relevant screenshots, error messages, suspicious emails, or other information that may help us assess the situation quickly.